Terms & Conditions

Terms and Conditions for using our website and products

This document contains:

Terms and conditions for website usage

Copyright notice & Guidelines for Internet & Audio / Visual products

Business privacy policy

Website disclaimer

General Product Order cancellation and returns

Teacher Training Terms & Conditions including cancellation

General Product Delivery

Summary for people who are not lawyers:

If you have any questions or problems, please phone or email us and we'll do our best to help.

  • We fully abide by the Data Protection Act.
  • For cancellations or returns please refer to further details below.
  • We'll never share, sell or otherwise leverage your data.
  • The information we collect is necessary for the smooth running of an e-commerce website, we only ask for data that we need.
  • Our website information and audio / visual products are for your personal use. They may not be onward distributed or reproduced without permission.
  • We aim to secure your information and details. Please bear this in mind when you set your password so that your information continues to be protected.
  • We aim to deliver orders in good condition within 14 days of order confirmation.

Terms and conditions for website usage

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern ‘Relaxation for Living & More Ltd’s’ relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Relaxation for Living & More Ltd' or 'us' or 'we' refers to the owner of the website whose registered office is 32 Cottenham Park Road, London SW20 0SA. Our company registration number is 07454395 in England. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to for a number of purposes, for instance to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to provide the mechanisms for online shopping and to enable traffic monitoring. We do not pass your information on to third parties.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Copyright notice & Guidelines for Internet & Audio / Visual products

This website and its content is copyright of 'Relaxation for Living & More Ltd' - © 'Relaxation for Living & More Ltd' 2012. All rights reserved.

Any redistribution or reproduction of part or all of the 'Relaxation for Living & More Ltd' website contents in any form is prohibited other than the following:

  • You may print or download to a local hard disk extracts for your personal and non-commercial use only.
  • You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the website content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

'Relaxation for Living & More Ltd' Licensed Teachers who have a current paid up RFLI teaching licence have permission to use our course and printed materials in accordance with their licence conditions.

Audio / visual products supplied by 'Relaxation for Living & More Ltd' do not allow any unauthorised use including copying, editing, exhibiting, renting, hiring, lending, exchanging, public performance, diffusion, radio or television broadcasting, or otherwise dealing with the audio / visual products or any part of, all of which are strictly prohibited.

Business privacy policy

This privacy policy sets out how 'Relaxation for Living & More Ltd' uses and protects any information that you give 'Relaxation for Living & More Ltd' when you use this website.

'Relaxation for Living & More Ltd' is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

'Relaxation for Living & More Ltd' may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1/6/2012.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode
  • other information relevant to customer surveys and/or offers

We monitor customer traffic patterns and site use which enables us to improve the service we provide.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
  • We may use the information to customise the website.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

This website uses cookies to for a number of purposes, for instance to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to provide the mechanisms for online shopping and to enable traffic monitoring. We do not pass your information on to third parties.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website or using the online shop facility.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 'Relaxation for Living & More Ltd' 32 Cottenham Park Road, London SW20 0SA.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by 'Relaxation for Living & More Ltd' and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of 'Relaxation for Living & More Ltd'. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, 'Relaxation for Living & More Ltd' takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

General Product Order cancellation and returns

An order can be cancelled online within 24 hours of ordering.

If your product has already been posted, you may only cancel if you do not open the products received and they are returned in good condition in the original packaging within 14 days of receipt.

We are unable to refund cancelled audio / visual products after posting unless the complete parcel is returned unopened, because these are deemed to be supplied open.

Please note that it is the customer's responsibility to ensure safe return of the item and unless the item is faulty or incorrect then this is at the customer's own expense.

For the return of high-value goods, we recommend that you use a recorded delivery service, as we cannot be responsible for non-delivery of returned items.

Return of incorrect, faulty or damaged items - Should you receive any items that you did not order, or that prove to be faulty or damaged, they should be returned within 14 days of receipt, in the original packaging where practical. The reason for return should be clearly stated. A refund or replacement product will be supplied for incorrect, faulty or damaged items.

Teacher Training Terms & Conditions including cancellation

Confirmation of your place on the RFLI Teacher Training and despatch of advance learning information will only be made following receipt of payment.

The Teacher Training is subject to a minimum number of 3 people attending.

Participants will be notified 4 to 5 weeks prior to the training date if the training is going ahead.

If advance training written work is not received back to RFLI at least 10 days prior to the training date a participant will have to transfer to another training date. Cancellation terms will be deemed to apply in such cases.

An order can be cancelled online within 24 hours of ordering.

From 24 hours after payment has been made refunds will be made against the booked training date on the basis of :

-      Full refund less £20 administration fee, for cancellations of 6 weeks (42 days) notice or greater prior to the booked training date.

-      50% will be retained for cancellations of less than 6 weeks (42 days) notice but more than 28 days notice prior to the booked training date.

-      No refunds will given for cancellations of 28 days notice or less prior to the booked training date, or in the event of an expected participant not attending.

If there are not enough participants we will transfer you to another training date of your choice or make a full refund.

General Product Delivery

We aim to deliver orders in good condition within 14 days of confirmation.

You are able to view all of your orders online and check the status by logging into your account

If your order is overdue and your order tracking account does not state that the order has been dispatched, please contact us by phone or email (reference our Contact details on your order confirmation or online).

If your order shows as shipped and hasn't arrived in the expected time, please check with your local delivery office before contacting us with the details.

We use Royal Mail for our despatches in the UK.